Move FM Regional news

LITHGOW, Central West, NSW, Australia – In a bid to stimulate the retail sector of Lithgow, the local council is launching a series of workshops to help up-skill shop keepers and business managers and staff.

The Lithgow Retail Business Accelerator Program will comprise four workshops, one each month, commencing later this month, and continuing through until May.

It will be open to all local businesses.

The itinerary of the program is as follows:

– Session 1: Program Overview, A Framework and potential objectives and results to become an Excellent Company, A higher purpose and what is your why? (February 2019).

– Session 2: Powerful Social Media Strategies for Small Business (March 2019).

– Session 3: Customer Service Excellence: The six essential elements of customer service success and retaining customers (April 2019).

– Session 4: Creative thinking: Creating a mindset of continuous improvement with a focus on increasing revenues and building a loyal client base via new products, selling and marketing models, utilising technology, disruptive concepts, and Blue Ocean opportunities (May 2019).

On top of the four workshops, one-on-one coaching to set objectives and forecast results from ideas that come out of the 4 sessions (1 session for each participating business), and group coaching sessions will be on offer to create steps and processes to implement strategies, monitor progress of businesses, and to readjust agreed objectives if required.

“Retail is a sector facing many issues, which means more than ever our local retailers need to keep pace with the constant changes affecting the industry,” Lithgow City Council Mayor Ray Thompson said Wednesday.

“We all know changing spending patterns, customer service expectations from the shoppers of today, increased competition in the online/digital space and economic uncertainty are some of the key issues affecting business. I strongly encourage local businesses to take part in the program,” he said..

Interested businesses can contact Andrew Powrie, Council’s Senior Economic Development and Destination Manager to register interest and receive more information.

Contact details: andrew.powrie@lithgow.nsw.gov.au, 02 6354 9988.